Cancellation Policy

All appointments at Aqua Smiles Dental are exclusive reservations. All time and resources are dedicated to you for the time slot booked.

We understand that unexpected life events may happen and on those occasions you may need to rebook your appointment. If so, please advise us as soon as possible if you cannot attend.

Due to difficulty of filling last minute appointments, we kindly request at least 24 hours’ cancellation notice. A non-refundable cancellation fee of $50 per half hour will be applied for missed appointments or last minute cancellations. Cancellation fees are payable prior to acceptance of your next booking and management reserves the right to decline appointment requests for repeated cancellations.

Our friendly staff will provide you with a courtesy reminder call or SMS prior to your appointment to confirm your attendance, unconfirmed appointments may be released without further notice.

We thank you for your co-operation.

COVID - 19

In response to COVID-19, all patients are to be screened prior to any consultations. Should you not meet the required criteria then we cannot see you at this moment in time.

Our clinic is now operating under Level 1 restrictions in accordance with the Australian Dental Association (VIC) recommendations. Level 1 restrictions require us to operate towards our COVID-19 safe plan including the implementation of social distancing requirements.

Please DO NOT enter the clinic upon arrival, wait inside your car and call the clinic to notify our staff of your presence once you are in the car park. To be allowed into the clinic you will to have your temperature checked by our staff and have your hands disinfected with the clinic hand sanitiser. If needed, only one carer may accompany one patient into the clinic.

These are unprecedented times, due to the nature of dentistry our staff are at the forefront and prioritising your health over theirs to help you. We kindly request respectful behaviour to help them navigate through these difficult working hours.

You are a key player in helping combat COVID-19, it is vital that you follow Government directives to ensure your own safety and that of the wider community.

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